Gartner

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Enterprise · Customer Service

Zendesk Named a Gartner Leader for a Second Straight Year

The recognition gives enterprise buyers a timely reason to look at Zendesk’s approach to AI and human service. A well-designed trial can show what that approach would mean for their customers and teams.

Nov 7, 2026By Sunny Tisch8 min read

Economist-style ink engraving illustration on warm cream paper depicting an automated customer service sorting conduit and optical lens handing off a parcel blueprint across a wooden specialist desk to a warehouse dispatch track. — Editorial illustration depicting an automated customer service relay handing off a complex replacement request to a specialist desk before fulfillment.

Enterprise Customer Service Zendesk